Frequently Asked Questions
Please have a read below of our most frequently asked questions. If you have a question that has not been asked please do get in touch with us and we will happy to help.
We would like to get a written quotation. What do we do?
Why do we need a site visit, & how long will it take?
Is there a charge for a quotation?
How will I get my quotation?
A written quotation will be posted to you following our site visit. This allows you to consider our offer without any pressure.
Do you require a deposit?
No, we do not request a deposit. No payment is required until all our works are completed.
Do you use sub-contract installers?
No. We use only our own experienced fully employed fitters. All are trained and have attained an NVQ level 2 in window installation and have many years service in the glass window industry.
Do you guarantee your work?
Yes, all our products and workmanship are fully guaranteed. All our doors, windows etc along with their sealed units carry a full 10 year guarantee whilst their hardware (ie. locks, handles etc.) include a manufacturers 12 month warranty. Replacement sealed units into existing frames get a 5 year guarantee.
How long has DJ Glazing been established?
Having been established in Kendal in 1990 as a local family-run business, 2015 was our 25th anniversary year.
What areas do you cover?
We cover the South Lakes, Furness and North Lancs Areas.
Do you install products other than uPVC?
As well as white, wood-grained and coloured foiled upvc frames, we also install a full range of replacement frames in both timber & aluminium.
Do you replace failed misted up sealed units?
Yes, because you do not always need new replacement frames. We also offer a replacement double glazed unit service for broken down panes and a window repair service.
Are DJ Glazing FENSA registered?
Yes, DJ Glazing is a FENSA registered company. This allows us to certify through FENSA that your installation meets the current building regulation standards. Between 4-6 weeks after your installation, FENSA will send you a certificate of compliance to confirm this, which may be useful if you come to sell your property.
What if I live in a restricted or conservation area?
Local district councils place certain restrictions on home improvements within certain areas in order to retain appearance & characters. If any restrictions apply to the area where you live, you will need to contact your local planning authority.